Does Your Company Need A Managed IT Support Solution?

Posted on: 28 December 2020


Many companies turn to contractors to handle their IT needs. Contractors can provide services to augment internal IT departments as necessary, providing extra support without the burden of increased staff sizes. However, there are many options within the world of IT contracting, and not every solution will be right for every business.

How Is Managed Support Different?

When evaluating your external IT support options, you're likely to find many companies offering managed solutions. Managed IT firms offer you a way to outsource something akin to a traditional, on-staff IT department. Your company will have access to on-demand IT resources and support, just as if you had regular IT personnel on your payroll.

Managed IT support differs from other forms of contract IT support since you typically are not paying a company to solve a specific problem. Instead, your provider will be on-call to offer your employees support as they need it. On the other hand, traditional IT contractors work on a problem-by-problem basis and may not always be available to provide immediate help.

Will Managed IT Replace Your IT Department?

In general, managed IT providers do not need to replace your existing technology department. Instead, they can augment your staff to provide additional resources and support to your other employees. This extra help can be especially beneficial if your on-site IT manages physical resources, such as servers. In turn, this gives your staff more time to manage your critical infrastructure.

Managed IT can also bring additional expertise to bear. If you need experts to assist your employees with a specific project, then using an external resource makes more sense than hiring a new employee for a single task. This approach saves you money and helps your team to get started more quickly with the need for a lengthy hiring process.

Is Managed IT Right For Your Company?

While managed IT providers offer many benefits, they won't necessarily be the right solution for every company. When considering this option, ask yourself these questions:

  • Does your current IT staff struggle with their workload?
  • Do your project teams frequently need subject matter technology experts?
  • Is expanding your existing IT department cost-prohibitive?

A managed service provider's primary role is to work with your company as a technology partner rather than a once-and-done contractor. If you have an ongoing need to expand your company's level of technical support, then a managed IT solution may be right for you. Taking this approach can help your employees to work with technology more efficiently without the high costs of hiring new staff. Contact an IT support service for more information.