Posted on: 18 June 2020Share
Operating a small business comes with a lot of things that you have to manage daily. Dealing with your computer network, workstations, and laptops for remote work can be extremely time-consuming. Hiring a service to help manage these systems may be the best option for your business.
IT or information technology is the backbone of modern businesses. For small businesses that operate with a small staff, the cost of having an IT person on staff may be too costly, but hiring a managed IT service might fit with your budget. There are some significant benefits to using managed IT services, and often, the cost of the service is based on your level of use.
Managed IT services offer many different services for you, from basic computer help when someone needs it to server maintenance and even full software upgrades for your systems when the time comes. You will need to talk with a managed IT services company to determine your needs and what they offer, but in most cases, when it comes to your computers and network, they can help.
Because the managed IT service provides works on your systems remotely, you may find you are dealing with different people every time you call. The benefit of a large managed IT services provider is that you often can get help at any time of the day or night.
If you want dedicated technicians for your company, you may be able to get them, but the managed IT services company is probably going to charge more for that. It also means you are only going to get help when those techs are working, so if you have a server that goes down overnight, it may be several hours before your tech is available to troubleshoot and resolve the problem.
Employee Access to Help
When working with a remote-managed IT services company, you can provide your employees with the IT company's contact information so that they can call directly and get the help they need if they have a problem. If you have remote employees working from home or an office somewhere other then yours, this can be extremely beneficial.
If your employee has a problem, they can call and get a tech who will go through the problem with them and get them up and running. Without the managed IT service, the employee may have to call you for help, and if you can't fix the problem or are not available to them, they may not be able to complete the work you need them to do.