Understanding the Function & Benefit of Remote Computer Support

Posted on: 28 January 2016


If you've been struggling with technical issues with your computer or laptop, your first thought is probably to visit the local PC repair shop. Packing up your computer can be such a hassle, and it isn't always necessary. In some cases, remote computer support can help you to isolate the source of the problem and fix it, all without having to take your computer anywhere. Here's a look at the basics of remote support to help you decide if it's right for you.

What Exactly Is Remote Computer Support?

Remote computer support is typically provided via an online connection by an independent computer technician or company. Most companies will have many ways to get in touch with them, including online chats, phone calls and even emails. While you're on the phone, the technician will connect to your computer using either remote access connections or something similar. Once connected, the technician can take control of your mouse and keyboard to troubleshoot and repair problems with software, malware, internet connectivity and other issues.

How Does Remote Computer Support Really Work?

In most cases, when you work with a remote support company, they will install a remote access application on your computer. This application allows them to directly connect to your computer through a secure, encrypted connection. You'll be able to see your desktop the entire time, which allows you to watch the technician's work and ask questions if necessary. In addition, you'll also have an option to terminate the connection at any time if there is a problem. In most situations, you'll either pay a monthly fee for access to this remote support service or you'll pay for each instance of support via a secure transaction after the technician is finished.

What Are the Benefits of Remote Computer Support?

For computer problems that don't require hands-on hardware changes, using a remote computer support technician can save you both time and money. You won't lose the travel time to and from the computer repair center, nor will you lose the days that it can take to get your computer back once you've dropped it off. And, you can be selective about who you work with, choosing technicians who are certified in basic support, specific operating systems and even certain applications. You'll get application support, driver installation and even backup services all with a single phone call or chat session. There are many other benefits as well, including:

  • Immediate Response—Most remote computer support services offer around-the-clock support services, meaning that you can reach a technician directly at any time. This is ideal when your computer starts acting up at 11:30 the night before a big presentation. You can fix it and get back on your way before the local computer repair shop even opens up in the morning.
  • Visibility—Since the remote support feature allows you to watch what the technician is doing, you can watch and learn how to complete many simple fixes on your own. It eliminates the days of picking up your computer and wondering exactly what it was that the technician did to fix the problem.
  • Affordability—With most remote computer support providers, you'll have a variety of support tier options to choose from. This allows you to select something that fits both your needs and your budget. The flexible options keep it affordable for most any budget.

Now that you understand the function of remote computer support and its benefits, you'll be in a better position to determine if it's a good fit for you. If you are looking for more information about your options, you should contact local companies such as Bask.